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Breaking Down Barriers to Civic Engagement


For the Federal Voting Assistance Program (FVAP), FMG conducted focus groups, moderator trainings, and in-depth interviews to understand the historical voter registration and voting activity of military members and American citizens living overseas. FMG’s translation of complex research into attention-grabbing, compelling education and outreach materials improved FVAP’s online and paper-based voter registration information. Enhanced resources have made it easier for more than 1.3 million Service members, their eligible family members, and overseas citizens to participate in nationwide elections.


FMG improved the quality of data from the U.S. Election Assistance Commission’s (EAC) national Election Administration and Voting Survey (EAVS), making the data more meaningful and easier to use by election officials, government agencies, academics, and other groups interested in election administration. The survey informed shifts in voting methods and voting technology, leading to better voter experiences in nearly 6,500 local election jurisdictions across the United States.

1.3 MILLION overseas Service member voices were represented in recent elections due to FMG voter policy innovations and form improvements


More than one in four consumers with a credit report have at least one debt in collection by a third-party debt collector. For the Consumer Financial Protection Bureau (CFPB), FMG improved the quality, consistency, and clarity of the forms that consumers receive when a third-party debt collector sends them a notice alerting them of the debt and payment instructions. These new forms also ensure that consumers understand their rights and next steps when they receive such a notice.
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